Privacy Policy

1. Introduction

Reliable Pay Solutions Pty Ltd, trading as ReliablePay, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, address)
• Business information (company name, ABN, business address)
• Employee information for payroll processing purposes
• Financial information required for payment processing
• Tax file numbers and superannuation details
• Information provided through our website or contact forms

3. How We Collect Information

We collect personal information through:

• Direct communication with you or your business
• Our website contact forms and enquiry submissions
• Service agreements and contracts
• Payroll data provided by your business

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To provide payroll and payment services
• To process salary and wage disbursements
• To manage superannuation contributions
• To comply with legal and regulatory requirements
• To communicate with you about our services
• To respond to enquiries and provide support

5. Disclosure of Information

We may disclose personal information to:

• The Australian Taxation Office for tax reporting purposes
• Superannuation funds for contribution processing
• Financial institutions for payment processing
• Professional advisers as required
• Government authorities as required by law

We do not sell or rent personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate security measures for our systems and processes.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided below.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Payroll records are retained in accordance with Australian legal requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about our handling of your personal information, please contact us: